Refund Policy — Scalped Ticket

Our promises

What our refund policy covers

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Fast response

Our brokers acknowledge every support thread within 1 hour (24/7). Most payment verifications complete the same day.

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Full refund if not fulfilled

If your tickets don't arrive before kickoff, we refund 100% of your order including fees. No small print, no partial credits.

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Ticket issue? Refund or swap

Wrong match, wrong category, invalid at entry? We give you a comparable replacement or refund — your choice.

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Escrow until match day

Your payment is held in escrow and only released to the seller after your tickets are confirmed in your FIFA account.

FAQ

Common questions

What happens if my ticket doesn't arrive? expand_more

If the seller hasn't transferred the ticket to your FIFA account before kickoff, we automatically open a refund case. You'll see the case in My Tickets and receive the refund within 10 business days.

How do I get my specific seat number? expand_more

FIFA releases individual seat assignments around 72 hours before kickoff. Until then, your order shows the section and tier. We'll push a notification the moment tickets land in your FIFA account.

What if the match is cancelled or moved? expand_more

FIFA's cancellation policy applies to the ticket face value. Our service fee is refunded in full on our side. If the match is rescheduled, your ticket usually remains valid for the new date.

How does the escrow work? expand_more

When our broker confirms your payment, funds are held by Scalped Ticket (not sent to the seller). The seller only gets paid after your tickets have been transferred and we've verified they show up in your FIFA account.

Can I cancel my order after submitting? expand_more

Before a broker confirms payment, you can cancel via the support chat at no cost. After the order is paid and confirmed, cancellation is subject to the seller's policy; most confirmed orders are final, but we mediate disputes case-by-case.

Is Scalped Ticket affiliated with FIFA? expand_more

No. Scalped Ticket is an independent fan-to-fan resale marketplace. We facilitate transfers via FIFA's official ticketing system but are not endorsed by or partnered with FIFA.